Returns & Refunds

We're happy to accept exchanges and returns on eligible items within 30 days of delivery.

What you can return

We happily accept returns when:

You received a different product from what you ordered
The product you received is not the quality you expected

You cannot return an item when:

You have changed your mind

If you have received a damaged or faulty item, please contact us immediately with your order code.

Refund or exchange

To help you get the best experience from PetCollarz.com, you can choose whether to get a full refund on your purchase price or to have a replacement item shipped to you.

How to return an item

Before you return any product, please contact our friendly customer support team with your order code and reason for return. If you return an item without approval, we will not be responsible for return shipping costs.

Items returned to us must be sent by standard shipping only. We do not refund express or special delivery charges.

Item(s) must to be returned within 30 days of the original delivery date.

Processing your return

Once we receive your returned item(s) we will refund the purchase price in full, or if you have elected an exchange, we will ship your replacement product(s).

We will also refund the cost of returning the items to us (standard shipping only).